Treat Others How You Want to Be Treated
– By #MillerSD
A couple weeks ago I got a call from a Miller resident wanting to talk about my articles for the Miller Press. She explained to me that what I am writing about is not always the truth here in Hand County.
One of the issues she had is our customer service here in Hand County. I wrote an article about how great it is. She claimed the only reason it’s great for me is how I get treated versus how she gets treated. She talked about how my job influences how people treat me different than her when I am shopping local.
After listening and taking notes for 25 minutes, I put the phone down and started thinking. I have always been taught that we treat others how we want to be treated. I use this everywhere I go. When I go into a business, I treat those owners and employees with kindness and gratitude. I form a relationship with not only the employees but also the owners. You don’t have the opportunity to form relationships with the owners of Walmart or Target. We GET that opportunity here in Hand County.
The resident on the phone said I didn’t listen, but I did. I have thought about what she said and decided to do some research. I have visited with 27 other residents who said we have the best service from the best people.
One of the claims was that not everyone gets the best customer service because of who they are or where they work. All of the 27 residents I have talked to tell me different. These residents are front line workers, retired residents, lifelong residents, and new residents, so it’s not about their job or how long they have been here. Their customer service stories consist of The Clothes Garden wrapping and delivering clothes, Ace Hardware ordering items that aren’t on their shelves, the body shops picking up your cars for an oil change, Miller Rexall Drug delivering prescriptions, plumbers and electricians coming right when you need them (even on weekends and holidays), and hair dressers staying open late or opening on days that they aren’t normally open. The list goes on and on. (I only have so many words so I can’t name them all). My point is with anything in life, you can either find the negative or the positive. Only you can choose which one you want to focus on.
I will continue to write the truth about my experiences here in Hand County and treat others the way I want to be treated. We all need to do our part in supporting local and treating others how we want to be treated if we want the best customer service. Our community thrives when we support one another.